Iware Co., Ltd. (株式会社アイウエア) is currently exploring a new business opportunity in the hospitality industry. As part of this potential expansion, we are tentatively seeking applications from experienced and customer-focused front desk staff for hotel positions in the Tokyo area, starting from Autumn 2025.

◇Job Summary
Start Date: Possibly starting from Autumn 2025 (Subject to confirmation)
Location: Hotels primarily serving foreign guests in Tokyo, with future expansion plans for Osaka, Fukuoka, and other cities.
Workplace: Partner hotel front desks (specific locations to be confirmed)
Contract Term: Fixed-term (renewable depending on performance and business continuation)
Job Type: Hotel Front Desk Staff

◇Main Responsibilities
●Handling guest check-ins and check-outs
●Assisting international and domestic guests with inquiries
●Managing bookings, phone calls, and email correspondence
●Providing information about local attractions, transport, and services
●Supporting hotel operations with professionalism and care

◇Basic Requirements
●Fluent in English
●Conversational to business-level Japanese language skills
●Previous hospitality or customer service experience is a plus
●Friendly, flexible, and able to work in fast-paced environments
●Professional appearance and behavior
●Must hold a valid working visa for Japan (e.g., Spouse, Engineer/Specialist in Humanities/International Services, etc.)

◇Preferable Qualifications
●Degree in Tourism, Hospitality, Hotel Management, or a related field
●Experience working at hotel front desks or in the hospitality industry
●Ability to speak additional languages (e.g., Chinese, Korean, Thai, French, etc.)
●Familiarity with local attractions and transport systems
●Experience with hotel booking/POS systems
●Interest in or understanding of Japanese hospitality culture (omotenashi)